The Only Two Questions You Need to Ask to Assess Customer Satisfaction

By |2020-04-27T12:53:00-07:00August 22, 2016|

We sure tend to make life complicated. "Simplify, simplify" is one of the most famous sentences from Thoreau's Walden, but we just can’t seem to get the message – in life, in business, with family, with friends. Nowhere is this more evident than in the business world of customer surveys. Cascades of questions where answers [...]